Reviews
We're here to make your online experience as quick and seamless as possible. We've been in the ski and outdoor industry for over 30 years and we know that Australians need to buy from Australians - because we're unique - just like you!
Quick FAQs
WHAT IS THE ORDER PROCESSING TIME?
WHAT IS THE ORDER PROCESSING TIME?
All orders placed are usually processed in 2-3 business days.
However, if there is a stock error or some other unforeseen issue. Someone from our customer service team will get in touch with you to resolve it.
DO YOU HAVE A WALK-IN STORE?
DO YOU HAVE A WALK-IN STORE?
No! All our items are shipped from warehouses across Australia.
However, We welcome you to make a phone, virtual, pickup, or in-store appointment for our Plus Size Range only here.
WHAT PAYMENT OPTIONS DO YOU OFFER?
WHAT PAYMENT OPTIONS DO YOU OFFER?
Online payment options include Mastercard, Visa, and PayPal. All payments are processed via a secure payment gateway. Installment payment options include PayPal pay-in-4.
WHAT IS YOUR RETURNS POLICY?
WHAT IS YOUR RETURNS POLICY?
Any items to be returned must be shipped prepaid, within 14 days of the original purchase. If the item is receipted outside this frame, a 10-30% re-stocking fee will be applied, depending on the item and time of winter.