Shipping and Delivery

• XTM Warehouse closed on: Fri 19 Dec, Wed 24 Dec, Thu 25 Dec, Fri 26 Dec, Wed 31 Dec, Thu 1 Jan. Orders placed on these dates will be packed from the next business day.
• Lenz & Attiba Warehouse closed on: Tuesday 23rd December through to Sunday 28th December. Any orders received during this time will be dispatched on Monday 29th December.
• Giro & Kamik closed on: 24th Dec - 5th Jan except the 29th Dec & 30th Dec.
• Sportube closed on: Wednesday, 24 December 2025 CLOSE @12PM, Thursday, 25 December 2025 CLOSED, Friday, 26 December 2025 CLOSED, Monday, 29 December 2025 CLOSE @12PM, Tuesday, 30 December 2025 CLOSE @12PM, Wednesday, 31 December 2025 CLOSED, Thursday, 1 January 2026 CLOSED

We ship via Australia Post and selected delivery partners.

We offer one-time free shipping on orders over $150 when you sign up via the pop-up and apply the provided code at checkout. *Excludes Sportube's.

For all other orders excluding Sportube's item, shipping is available at a flat rate of $15 for Regular Post or $25 for Express Post.

For Sportube, shipping is available at a flat rate of $25 and it is shipped using Direct Freight Courier.

We aim to ship your ordered items in 2 business days but sometimes, there could be additional delays due to unforeseen circumstances. We do our very best to ensure optimal shipping.

Your ordered items may be shipped from the same or multiple warehouse locations throughout Australia depending on the brand. This will usually be from Melbourne, Torquay (VIC), Geelong (VIC) and Sydney.

If your goods come from multiple locations, they may arrive at different times. You will not be charged multiple shipping costs for this.

Attiba and Lenz products will be shipped in 1-3 business days, even when ordered express as the warehouse operations do not always ship daily. Lenz products with batteries cannot be shipped express by Air (Outside of Victoria) due to Flight Safety Laws.

Insurance is not covered in any shipping methods offered. If you would like to pay extra for insurance, please let us know.

Once your order has been placed, you will receive an automatic confirmation email from us with your tax invoice attached. If you have not received this email from us, please check your junk / spam folder and make sure to mark us as “Safe.” This will ensure our future communications are sent without hassle.

Once your order has been shipped, a shipment confirmation with the tracking number will be emailed to you for each warehouse shipment.

We will provide you with one or multiple tracking numbers so that you can trace your items and sometimes a signature is required upon delivery. If you are not at home, Australia Post or a selected courier will either leave your goods if safe to do so, leave a card for collection from the local post office or attempt a later delivery. We would highly recommend considering the delivery address be a place of business so that your delivered goods are secure. You can also use the 24/7 Parcel Collect(link) service by Australia Post and re-direct your parcel there.

Larger items such as Apres and Bags often require a courier which means someone must be present to sign for the parcel.

Orders are normally processed within 2 - 3 business days of your order and you will receive updates from us. There could be slight processing delays sometimes due to unforeseen circumstances (such as a stock or address error). In these situations, we will do our best to ensure your items are shipped as quickly as possible.

Regular Australia Post shipping times apply for all orders. Contact us with the specific items you wish to purchase, and we can advise specific shipping times and the postcode from where your item will be shipped.

For local or major East Coast cities your order should take 2-4 business days.

All other areas of Australia are usually 5-7 business days.

*We are unable to guarantee shipping timings and are bound by Australia Post’s shipping terms and timeframes.

We understand, that sometimes you may want your snow gear FAST, shipped EXPRESS POST, and sent out ASAP for all your sudden trips.

We can usually ensure express items are shipped in 2 business days. Just select “EXPRESS POST” as a shipping option at the checkout. If you did not choose this option, please contact us immediately, and we may be able to help you change* it to EXPRESS post with reasonable charges.

*If the order is not processed or shipped by the warehouse.

Australia Post offers Express Post Shipping which delivers the next business day within the Australia Post Network. Click Here to see the delivery network. Please note that if you are not within this network, then Australia Post does not guarantee shipping times to these areas.

For local or major East Coast cities, your order should take 1-2 business days.

All other areas of Australia are usually 3-4 business days.

*We are unable to guarantee shipping timings and are bound by Australia Post’s shipping terms and timeframes.