Request a Return/ Exchange

 

Ski and Board Online Returns Policy-:

1. All returns must be pre-authorized by Ski and Board Online and returns must include the return packing slip in the parcel. There may be different addresses for different brands. Extra costs may be involved if you return your item to the wrong location.
2. Any items to be returned must be shipped prepaid, within 14 days of the original purchase. If the item is receipted outside of this frame a 10-30% re-stocking fee will be applied, depending on the item and time of the winter season.
3. Please note that a $20 processing fee applies to all bank refunds. Alternatively, we’re happy to offer a full refund as store credit, which can be used toward any purchase in our store.
4. Items to be returned must arrive in an unworn, unused, re-sellable condition, complete with original tags and packing (please don’t rip the packing while opening).
5. There is no return on sale items unless under the Trade Practices act 1974 or by special arrangement.
6. Kamik Apres Boots may be returned for an exchange of size or colour only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday.
7. Giro Helmets or Goggles may be returned for an exchange of size or colour only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday
8. Attiba Apres Boots may be returned for an exchange of size or colour only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday
9. Lenz Heated Socks and Gloves may be returned for an exchange of size only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday

You will receive your refund or exchange notification from Ski and Board Online within 1-5 business days of receipt of your parcel.