Returns and Exchanges

No problem! We know how shopping online can be tricky. Refunds, returns, and exchange is understandable and welcomed as required.

You may return your items within 14 days of purchase for a refund or exchange provided that the terms meet our return policy/procedure as listed below.

Afterpay should be avoided at the checkout if you think you’re going to need to return or exchange items. It’s ok, we’ll still refund you if you need to, but we prefer you not use to use this payment method if possible. If you buy the same product twice using Afterpay a 6% surcharge may be removed from your refund.

We are unable to offer free shipping a second time for exchange items, however, for your convenience, we offer a flat rate of $15 regular and $20 express shipping options.

1. All returns must be pre-authorized by Ski and Board Online and returns must include the return packing slip in the parcel. There may be different addresses for different brands. Extra costs may be involved if you return your item to the wrong location.
2. Any items to be returned must be shipped prepaid, within 14 days of the original purchase. If the item is receipted outside of this frame a 10-30% re-stocking fee will be applied, depending on the item and time of the winter season.
3. Please note that a $10 processing fee applies to all bank refunds. Alternatively, we’re happy to offer a full refund as store credit which never expires, which can be used toward any purchase in our store.
4. Items to be returned must arrive in an unworn, unused, re-sellable condition, complete with original tags and packing (please don’t rip the packing while opening).
5. There is no return on sale items unless under the Trade Practices act 1974 or by special arrangement.
6. Kamik Apres Boots may be returned for an exchange of size or colour only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday.
7. Giro Helmets or Goggles may be returned for an exchange of size or colour only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday
8. Attiba Apres Boots may be returned for an exchange of size or colour only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday
9. Lenz Heated Socks and Gloves may be returned for an exchange of size only. Sorry, but the warehouse doesn’t accept returns for a refund, change of mind, or a cancelled snow holiday

You will receive your refund or exchange notification from Ski and Board Online within 1-5 business days of receipt of your parcel.

Yes, we do! While we aim to service each customer to our fullest potential and provide products with the highest quality, each product we sell may be supplied by a different supplier who may offer different warranty terms. These include repairs, replacements or store credits.

Suppliers, unfortunately, do not offer reimbursements for inconvenience or related costs caused by a warranty claim.

1. If you have an item which you believe is a potential warranty claim under the Trade Practices Act 1974.
2. Call or contact us immediately with details of the fault, including pictures of the item(s) will be highly appreciated.
3. Stop using the product immediately, to avoid any further damage.
4. We will provide you with further instructions as to whether we require photo proof, or you may be required to ship the product to be assessed for warranty by our team. We will make every possible effort to ensure a resolution is found in the timeliest way possible, and sometimes we will have the authority to replace the item(s) on the spot.
5. Ensure your proof of purchase sales receipt is included with the product under warranty. We can only warranty items purchased from us.