Privacy and Security
General Information
General Information
We at Ski & Board Online are committed to protecting the privacy of you, our customers, and we recognise the importance that keeping information secure and confidential is vital to us all. You have consented and agreed to our Privacy & Security Policy when you use our website
In order to process your order and provide you with our services, we obtain information from you. We only request personal information which is considered necessary to process your order. The information we request is always our responsibility to handle and protect.
The information which may be collected are:
- Your Full name
- Your Email
- Your Phone Number
- Delivery Address
- Credit Card details via secure payment gateway i.e. PayPal or AfterPay and this information is not stored by us in our systems
The information which you submit will be helpful for
The information which you submit will be helpful for
- Processing your order
- Keep you updated with our offers, new releases and other relevant information
- Improve the functionality of the website i.e. Parcel Tracking, Returns and Exchanges
- Analyse the site traffic information to help us improve our services
You can access your personal information that we hold by Logging In to your account, to update or delete as you wish.
The information you provide is limited and not:
- Sold or disclosed to any third-party individual or company
- Only shared internally and limited to need to know basis
Security Features
Security Features
- Every order is placed and processed through a secure server. SSL encrypts all information you input before it is sent to us
- When you Pay Online using your credit card, the card details are encrypted and is processed through a secure payment gateway by PayPal or Afterpay. Credit card information is not stored on our servers
- While you are using our services, the website uses cookies to store information on your computer by our server to increase the functionality of the website. The cookies do not contain any personal information
- We recommend you use strong passwords for your account with us, in order to prevent any unauthorized access to your account from any third-party source. We cannot be held responsible for any data loss due to this
Quick FAQs
WHAT IS THE ORDER PROCESSING TIME?
WHAT IS THE ORDER PROCESSING TIME?
All orders placed are usually processed in 2-3 business days.
However, if there is a stock error or some other unforeseen issue. Someone from our customer service team will get in touch with you to resolve it.
DO YOU HAVE A WALK-IN STORE?
DO YOU HAVE A WALK-IN STORE?
No! All our items are shipped from warehouses across Australia.
However, We welcome you to make a phone, virtual, pickup, or in-store appointment for our Plus Size Range only here.
WHAT PAYMENT OPTIONS DO YOU OFFER?
WHAT PAYMENT OPTIONS DO YOU OFFER?
Online payment options include Mastercard, Visa, Amex, PayPal, and Afterpay. All payments are processed via a secure payment gateway. Installment payment options include PayPal pay-in-4 and AfterPay.
WHAT IS YOUR RETURNS POLICY?
WHAT IS YOUR RETURNS POLICY?
Any items to be returned must be shipped prepaid, within 14 days of the original purchase. If the item is receipted outside this frame, a 10-30% re-stocking fee will be applied, depending on the item and time of winter.