FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A WALK-IN STORE?

No! All our items are shipped from warehouses across Australia.
However, We welcome you to make a phone, virtual, pickup, or instore appointment for our Plus Size Range only here.

HOW DO I PLACE AN ORDER ONLINE?

Placing an order online with us is easy and secure.

  • - Browse through our wide range of products.
  • - Select the one which suits your need Choose any applicable Size or Colour option and Click on Add to Cart.
  • - After Adding to the Cart, you have two options: Checkout or Continue (if you wish to add more products).
  • - After you have added all the items you wish to buy to your cart, please click on checkout.
  • - We would highly recommend you Create an Account which can be done easily using email addresses. This will help you to use the extra features offered by our website.
  • - Kindly fill in the requested information such as a delivery address, card details payment method.
  • - Review your order i.e. style, size, colour, and quantity.
  • - Click on Place Order and check your emails to see a confirmation and tax invoice from us.
WHAT PAYMENT OPTIONS DO YOU OFFER?

Online payment options include Google Pay, Apple Pay, Mastercard, Visa, Amex, PayPal, and Afterpay. All payments are processed via a secure payment gateway. Installment payment options include PayPal pay-in-4 and AfterPay. We also accept direct payments to our bank account and Tap and Go payments in-store(Plus-size product only).

HOW DO I USE THE SIZE CHART?

Please read our Measuring for Best Fit post to get more information. After completing Step 1, please use our free Shop Your Shape form and someone from our sizing team specialists will guide you through the whole process of selecting the right size.

WHAT IS THE ORDER PROCESSING TIME?

All orders placed are usually processed the same(before 11 A.M.) or the next business day.
However, if there is a stock error or some other unforeseen issue. Someone from our customer service team will get in touch with you to resolve it.

DO YOU SHIP INTERNATIONALLY?

Yes! We do this for our Plus-size range only. Please visit our International Site Plus Snow International

MY PARCEL DID NOT ARRIVE WITHIN THE EXPECTED DELIVERY TIMINGS, WHAT ARE MY OPTIONS?

All delivery timings provided by Australia Post is only an estimate and actual timings may vary. This could happen due to weather, traffic, or technical issues. If this happens to you and you no longer need the items. You can request to return the items adhering to our Returns Policy and we will refund you in full minus any applicable shipping cost incurred by Australia Post.

I ONLY RECEIVED A PART OF MY ORDER, WHERE IS THE REST OF MY ITEMS?

If your order contains products from multiple brands they will be shipped separately from different warehouses with their tracking numbers. Please check the shipping confirmation email for the tracking numbers.

MY PARCEL NEVER ARRIVED, WHAT DO I DO?

First, check your emails (& junk mail) and your bank to see whether the order and payment went through. Perhaps your order was not processed to completion or there has been a delay. Please get in touch and we'll do our best to rectify the situation as soon as possible.

MY PARCEL HAS A MISSING/INCORRECT ITEM, WHY DID THIS HAPPEN?

We would like to apologize for this issue, while we try to double-check and ensure the correct item(s) are sent sometimes human error could happen.
Please Contact Us using the 'Need some help?' tab below and we will be more than happy to work out the best possible solution.

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